CANCELATION POLICY: Guests are able to cancel 3-days prior to the check-in date. If reservations are canceled within the 3 days Creekside Villa will charge a few of the full amount of the stay

Last-Minute Reservations are not able to cancel without penalty. The penalty is the cost of the full stay.

ADDITIONAL PERSON(S) – FEES: All rates at Creekside Villa are for double occupancy. Each room has an assigned maximum occupancy. There will be a $20 charge, plus applicable taxes per extra adult/per night up to maximum occupancy.

Children 0-3 stay free, children 4-12 are an additional $10.

If a room is above maximum occupancy, the extra guest(s) will be checked into another room at that day’s rate, based on availability.

If extra guests are not disclosed to Front Desk staff upon check-in, (who do not violate maximum occupancy), they are subject to an extra person charge of $50 per adult/per night.

Violation of maximum occupancy rules is grounds for immediate eviction of all registered and non-registered guests. No refunds will be issued for evictions due to hotel policy violations.

REGISTERED GUESTS: The Creekside Villa property is for the enjoyment of registered hotel guests only. Non-registered guests are allowed on the property only with prior approval from Front Desk staff or Management. This privilege is not guaranteed and all unregistered guests who are given permission to visit must leave and remain off property during the hotel Quiet Time, which is between 11 p.m. to 7 a.m.

Violation of occupancy policies is grounds for immediate eviction of all registered and non-registered guests without refund.

CHECK-OUT: Check-out is at 11 a.m. If you require a later check-out, please contact the Front Desk agent the night before the day of check-out, and we will do our best to accommodate your request. We are not always able to grant late check-outs.

All check-outs, regular and late, have a 15-minute grace period. Guests who linger past their grace period are subject to a late check-out penalty of $50.00 per half hour.

QUIET HOURS: 11 p.m. to 7 a.m. This is in accordance to Town of Canmore Bylaw

Please be respectful of other guests by keeping noise levels to a minimum. Avoid all excessive commotion, including slamming doors and speaking loudly in common areas and corridors.

We reserve the right to offer two warnings during the quiet hours. Following third warning, Creekside Villa reserves the right to evict guests without a refund of the night’s stay. You may also be subject to costs associated with refunding guests who have been disturbed by late-night noise.

ACCESSIBILITY: Unfortunately, we are not wheelchair accessible. Please be in touch directly, so we may see how we may be able to accommodate..

SMOKING POLICIES: We operate a non-smoking hotel. This includes vaping and any other form of smoking, including but not limited to cigarettes, cigars, and e-cigarettes.

We have provided one designated smoking area, which is located by the parking lot. This is the only area where smoking is allowed.

Smoking in the rooms or anywhere inside the Villa is subject to a minimum of a $500 penalty

Please refrain from disposing of your ashes and/or butts in the fire pit or anywhere other than the ash receptacles that have been provided in the designated smoking area.

OPEN FLAME/BURNING POLICIES: It is strictly prohibited to burn candles or incense. This is a fire hazard to the property and other guests. If there is any evidence of this in the rooms as a hotel, we will charge a minimum of $500 to the card on file

KEY REPLACEMENT: Creekside Villa Restaurant & Rooms operates with classic, “old fashioned” keys.

If a guest room key is lost, we are required by law to change the locks for the safety of all future guests. Therefore, we request that you please drop your Room Key to the front desk before you head back home to avoid the $250 penalty for lost keys. We appreciate your understanding!

MINOR CHILDREN: Children under 14 years of age must be accompanied by an adult 18 years of age or over at all times and shall not be left unattended on the hotel property at any time during their stay. This includes the games room areas.

DAMAGE/MISSING PROPERTY: We reserve the right to charge the guest a fine for any damages or stolen property.

Creekside Villa assumes no responsibility for accidents, injuries, or loss due to any cause. Creekside Villa reserves all rights to refuse service and to evict without refund any guests who do not follow or comply with hotel policies.