Frequently asked questions

  • Check-in: From 3 p.m.
    Check-out: By 11 a.m.

    For check-out, simply press the "check-out" button in Operto or lock the door using the button and then punch "1" followed by your access code.

  • For assistance during office hours (8 a.m. - 6 p.m.), call us at 403-609-5522, or use the phone in your room or the lobby.
    After hours, reach us via the Operto platform, linked in your pre-arrival email. For emergencies, a contact number is available in the lobby.

  • Use the unique door code provided in your pre-arrival email or by staff. This code is required to re-enter the building after hours.

  • From the East (Calgary):
    Take Exit 91 off Hwy 1, make two left turns to Elk Run Blvd, drive up the hill to the roundabout, take the first exit to Benchlands Trail (Eagle Terrace). We’re the second house on the left with a gray façade.

    From the West (Banff):
    Take Exit 89 off Hwy 1, turn left at the traffic lights and continue straight up Benchlands Trail to the roundabout, take the second exit. Our villa is the second house on the left.
    Parking: Behind the villa via a gravel access road just past the house.

  • Yes! Connect to Creekside Villa - Guest with your room number and last name. You’ll be able to cast content to the TV.
    Alternatively, you can use Onelove Guest (password: Welcome2Canmore), but casting won’t be available on this network.

  • Yes! To cast, connect to Creekside Villa - Guest Wi-Fi, change the TV input to HDMI 2, and look for the casting icon on your device.

  • No tricks here! Just turn on the water, and pull down the ring on the faucet to switch to the shower.

  • The pull-out couch comes with fresh sheets and a duvet. Remove the cushions and pull out the bed. Extra pillows are in the dresser upstairs.

    Please leave the white note out to let us know it’s been used. Thank you!

  • Use the “Do Not Disturb” or “Please Make Up” sign to indicate your preferences.

    To reduce water use, towels will only be replaced if left on the bathroom floor or in the bathtub.

  • We recycle paper, plastics, metal, glass, food waste, and refundables. Recycling bins are available in all rooms, and there’s a station in the lobby. Ask staff if you need assistance!

  • Quiet hours are from 11 p.m. to 7 a.m. Please be mindful of noise at all times, and refrain from bringing outside visitors after 10 p.m. to respect fellow guests.

  • Yes, the ice machine is located in the basement, just past the main dining area and to the right.

  • Hot and cold water stations are available in the lobby next to the office and in the upstairs hallway.

  • Smoking, vaping, candles, and incense are not permitted inside the building or on the patio. A designated smoking area with an ashtray is located on the right side of the building.

  • Unfortunately, we are not pet-friendly.

  • Yes! The Roam Transit offers free bus service within Canmore. The closest stop is Benchlands Trail at Elk Run, just a 5-minute walk from the hotel. Visit roamtransit.com for more information.